Tips
Find My Mobile: How to enable it and find your lost Samsung Galaxy device
Samsung Find My Mobile gives you access to the location of your device, even when it’s offline. You can also back up its data to Samsung Cloud, block access to Samsung Pay, and even control it remotely, all on the Find My Mobile website. And with the SmartThings app, you can locate your other Galaxy devices through SmartThings Find.
Find My Mobile tracks down your device when it gets lost. As many of us rely heavily on our phones for business and personal use the result can be too much to handle.
With Find My Mobile goes even further by allowing you to remotely lock your device, block access to Samsung Pay, and wipe data from the entire device in the event your phone falls into the wrong hands.
This feature helps you to locate your lost device and lock it until you get it back. Features See your phone, tablet, or watch on a map. Access the ‘Find My Mobile’ service and find or lock your device and back up data.
How to enable the ‘Find My Mobile’ service on your Samsung smartphone:
- You must have set up your Samsung account on your device.
- You allow Google to collect your location information and agree to the Use wireless networks term and conditions.
- Locate my device: Availability may vary depending on your device and/or OS.
- Back up data: If your device is not connected to a Wi-Fi network, it will connect to your mobile network and this may result in additional charges depending on your payment plan.
- Locate my device
- You can track the approximate location and route of your lost device.
If you have enabled the ‘Send last location’ option in settings, it will send your device‘s last known location before it was switched off to the server, helping you track the location
- You can track the approximate location and route of your lost device.
- Lock my screen
- You can lock the screen, the power button, and Samsung Pay on the lost device.
- Ring my device
- If your device is nearby, it will sound the ringtone for 1 minute at its maximum volume, helping you find the device.
- Back up data
- You can back up data from your device to the Samsung Cloud server.
Unlock your screen even if you’ve forgotten your password
Even if you have forgotten the screen lock code for your device
(e.g., PIN, password, pattern, fingerprints and irises), you don’t need to worry anymore. You can reset the screen lock remotely from the Find My Mobile website.
Note:
- You must have set up your Samsung account on the device. When you enable this feature, your biometric data, such as your fingerprints and irises, will also be deleted from the device.
- From Android P OS, to unlock your device, previously you must turn on ‘Remote unlock’ menu in the device setting menu.
Offline devices can still be found
Once Offline Finding is enabled, your Galaxy is detectable as long as it’s turned on, even when mobile data is disconnected. Other Galaxy devices will participate in the search for your Galaxy as ‘helpers’, sending signals into the server that share your lost phone’s location.
Don’t worry, your other Galaxy devices are covered
Locate your Galaxy Watch and earbuds on the Find My Mobile website and control these devices remotely. If you enable Offline Finding on your tablet or phone and become a ‘helper’, you can find your Galaxy Watch and earbuds easily in case of missing.
How to use
- Go to settings.
- Tap the ‘Biometrics and security‘ menu.
- Go to ‘Find My Mobile‘.
- Tap Switch On.
- Enter your Samsung account details.
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