Samsung kiosk meets 24-hour unmanned franchise café

Due to the worldwide COVID-19 epidemic, consumers are in favor to order food through an app or purchasing products at online malls without going to the mart. Besides, the introduction of kiosks, which is an unmanned terminal system is increasing in various stores including fast food stores.

Introduced around three years ago, the unmanned cafe brand “I Love Coffee 24”, and the Samsung kiosk, which was recently introduced to make the reorganization even smarter. Now, the robot barista takes orders from the consumers and also completes the payment with a Samsung kiosk.

In addition, the franchise size is expected to expand as it is time to gradually expand the unmanned store ‘I Love Coffee 24’. The standards for selecting a kiosk were also difficult as one selection and decision was applied to hundreds of stores.

When choosing a kiosk, CEO Eun-Sung Lim chose ‘follow-up management’ as the most important selection criterion. As franchisees are distributed nationwide, quick and rapid response improves work efficiency. “Samsung Electronics not only immediately responds to unexpected problems but also enables smooth communication in the aspect of using devices. “Trust” is the key to explaining the product to the store owners, and the reliability is improving with the introduction of Samsung kiosks.”

One of the reasons for choosing ‘Samsung Kiosk’ is the convenient management of the content on the screen. As it is an unmanned store, the menus that the store wants to emphasize must be appealed through the kiosk screen.

CEO Lim Eun-sung said, “The Samsung kiosk has a simple editing process such as setting the main menu on the main screen and adjusting the order, so we can use it strategically.” Actually, the order volume will increase, and we plan to use it in the future.”

The first thing customers encounter when entering an unmanned store is a ‘kiosk’ that is in charge of ordering and payment. As it becomes the ‘face’ of the store, the overall design is also an important factor to consider in the kiosk selection process.

CEO Eun-Sung Lim said, “First of all, the 24-inch cool touch display catches the eye. The design that harmonizes with the soft curves and the neat colors of gray and white tones also go well with the store, so I think it can be introduced in various places.”

The ‘Samsung Kiosk’ that provides smart solutions around the clock for users, and the day-to-day with future stores is now unfolding in front of our eyes. You can read the full visit info at Samsung’s official website.

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