Samsung organizes ’27th Service Technology Contest’ to select best tech talent

Samsung has organized its 27th Service Technology Contest, which aims to select the best technical talent at the Samsung Electronics CS Academy located in Suwon, Gyeonggi-do.

In the company’s Service Technology Contest, service engineers who repair products compete with each other’s expertise. Since its implementation, the competition has greatly improved service technology capabilities and promoted excellent talent.

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The Korean company first hold the Service Technology Contest in 1986 and the 2022’s contest is the 27th. This year, Samsung started this contest on November 22 and finished on November 24.

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Out of 5,600 Service Engineers, around 700 appeared in the region-wise preliminary examinations, and 105 of them competed in the finals. Samsung Service Technology Contest includes 9 challenges including a repair technology competition and a presentation of service innovation cases.

Among them, the Repair Technology Competition is an item that evaluates whether a company has the expertise to quickly and accurately repair product failures in conditions similar to a real service environment.

The home appliances were evaluated with a focus on multi-technical expertise that can repair multiple products such as refrigerators, washing machines, and air conditioners. This is meant to reflect ‘customer trends that want to pair and use products with SmartThings and check out multiple products with a business travel service’.

‘Service Innovation Presentation’ is a segment that researches and presents tools or techniques that can repair products efficiently. The adopted idea is applied to the actual service site and used to provide high-quality service to customers by increasing repair efficiency and work stability.

Samsung awarded Gold, silver, and bronze medals to 30 outstanding sportspersons in each event. The eight people with the highest scores were additionally awarded the Minister of Employment and Labor Award (4 people) and the Korea Federation of International Skill Competition Award (4 people).

Minister of Labor Award Winners: Nam Ulsan Center Lee Gyeong-ryul, B2B Uijeongbu Center Jeong Hee-seong, B2B Gangbuk Center Kim Se-hun, B2B Seoul Branch Shin Jin -woo

International Skills Olympic Competition Korea Association President Award Winners: Jeonju Center Park Beom-ju, Dongsuwon Center Yoon Yeon-tae, Seoanyang Center Bae Young-geun, Kyungin Technology Group Lee Jung-ryeol

• For more information, visit Samsung Newsroom.