Samsung users on T-Mobile are experiencing service disconnection issues

T-Mobile is one of the top carriers in the US that separately sell smartphones of various brands. However, its customers are presently experiencing problems with the phones they have purchased. Specifically, Samsung owners using Galaxy smartphones from T-Mobile are encountering service disconnection issues.

Various customers of T-Mobile’s network in the US are reporting that they are losing service on their Galaxy phones. Users are getting an E-Mail from T-Mobile telling them that have successfully swapped the SIM and their phone’s service getting lost.

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Some customers have even called T-Mobile at their place but the representatives were confused as to why the sim changed if they have not made any related request. However, after doing some changes, the reps were able to re-activate the SIM and bring the service online.

It is worth noticing that most of these customers facing issues are early buyers of the new Galaxy S23 series phones, who pre-ordered the devices from the official website.

The representative told customers that this service disconnection was an automated system that swapped customer accounts and that this was not done at a store. It suggests that this could be a screwup from Samsung related to the recent pre-orders of the Galaxy S23.

Moreover, T-Mobile is well aware of the problem. In their recent post (via T-Mo Remort), they confirmed that some customers who recently ordered a Samsung device from Samsung.com and choose T-Mobile as the network provider are experiencing service disconnection issues.

The company further says that on a small batch of devices, Samsung activated eSIM early when processing the order and it has caused service interruption on the customer’s current device.