Samsung responds to Galaxy S23 Ultra screen defect reports

Samsung has already begun shipping the Galaxy S23 series smartphones to consumers worldwide. Some early buyers reported that there are signs of defect on the screen of the Galaxy S23 Ultra. Well, Samsung responded to Galaxy S23 Ultra screen defect reports, via PhoneArena.

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According to Samsung UK, if you shine a strong light on the display of the Galaxy S23 Ultra, some parts may appear to be squashed/pressed. The company clarified that this happens because of the pressing process for waterproofing and dust proofing, and it’s not a product defect.

No doubt, all Samsung products have passed strict internal quality inspections. However, lines after refraction of light may be seen at certain angles under strong light as the display panel consists of surface tempered glass, dustproof, waterproof layer.

As spotted by Android Central, last year, Samsung published a post regarding the same issue on the Taiwanese support page. The support page entitled “In bright light, the screen appears to see traces of stacked lines/arrangements.”

Through the support page, Samsung explained that the display panel is composed of many layers, including the surface toughened glass, which is directly covered on the display panel. It adopts a waterproof/dustproof structural design, which can effectively prevent the intrusion of external objects or liquids.

“This is a normal phenomenon and does not affect the function and life of the product, please feel free to use it,” says Samsung Support.

It’s worth mentioning that a limited number of Samsung Galaxy S23 Ultra users noticed (via Reddit, Twitter & Samsung Community) a strange deformity of sorts on display (bubble-like effect on the bottom right or left). However, the display bubble is not seen on all Galaxy S23 Ultra units, even on our review unit.