Samsung Galaxy S23 Ultra users report Wi-Fi connectivity problem

Unwanted problems are not a new concern on newly released flagship smartphones. Some Samsung Galaxy S23 Ultra users reported having problem with Wi-Fi connectivity. And the interesting part is that this problem appeared on the devices delivered on launch day.

General users (1/2/3/4/5/6/7) and an author of AC (via PA) are reporting that their Galaxy S23 Ultra smartphone has no internet on Wi-Fi, however, Samsung seems aware of the connectivity problem. As per reports, the device stays connected to the Wi-Fi network, but the internet connection access remains unavailable.

Occasionally, the smartphone begins working through a Wi-Fi connection’s internet, while the duration doesn’t last too long. More specifically, it has been noticed that the connectivity problem is limited to the Ultra model, and the vanilla and Plus Galaxy S23 are working fine.

It’s worth mentioning that the issue is being reported for consumers having Wi-Fi 6 (802.11ax) routers. This is a new generation of wireless technology and unquestionably not purchased by users widely. The spread of the issue suggests that the S23 Ultra has no issues with older-generation Wi-Fi routers.

“Suspecting it had something with the WiFi 6 protocol, I swapped back to my old WiFi 5 router. The phone has since maintained the connection for more than 24 hours, where before it would drop the WiFi 6 connection within an hour or two.” – Reddit user -avenged-

Seeing the possible hardware problem, consumers reached out to Samsung support where a representative told a Reddit user that the next update would address the issue. It looks like, the company is already aware of the bug and working to deliver a fix firmware update to affected models.

In case the problem remains unfixed post-fix firmware installation, you may have to claim a repair or replacement unit under warranty. This may disappoint the shoppers’ community who is paying over a thousand dollars to own the latest Samsung flagship.

We will keep you updated on the matter.