Issues
One UI cloned WhatsApp not working/crashing on Galaxy phones, Samsung responded
Samsung One UI software has a feature called Dual Messenger, which allows Galaxy users to create an alternative version on the device and use it as a separate account. Meanwhile, some Samsung users reported that cloned WhatsApp activated by Dual Messenger is not working or crashing.
According to reports in the Samsung community, the Dual Messenger-derived cloned WhatsApp app is not working on Galaxy devices or keeps crashing. It put users in trouble who need a second WhatsApp account on their Galaxy device due to a possible software bug.
A user pointed out that the feature stopped working after March 2023 security update, which was released a few days ago. Since Samsung rolled out the March patch to a large number of Galaxy devices, there are not too many reports on the internet citing the same issue.
Also, it’s not confirmed whether the Dual Messenger feature’s bug is making an impact on just WhatsApp or if other apps are affected too. Well, thankfully, the Samsung community moderator commented on the user’s complaint and provided a troubleshooting guide, which you should also try in case of having the same issue.
Samsung mod. recommended the user to clear the cache of WhatsApp by navigating to Settings > Apps > WhatsApp > tap on force stop then storage and clear the cache. The next step would be the re-installation of Whatsapp, which could help rule out any software symptoms or an update.
If the issue remains unfixed, you have to wipe the cache partition as the system cache partition stores temporary system data. It helps the system to access apps quickly and efficiently, but sometimes things get cluttered, so a regular cache clearing can help make the system run more smoothly.
In case you have followed all the troubleshooting steps as described above, and still facing the issue, you can perform a factory reset. This will take your device back to the stock setting out of the box, and learn how to reset your Samsung phone to factory settings.
If you have completed all the troubleshooting provided, and are still experiencing these symptoms, the Samsung moderator recommended submitting an error report through the Samsung Members app. Follow our socials → Google News, Telegram, Twitter, Facebook
Several Galaxy users having issues finding food in the Samsung Health app, especially when the language and region settings on their phone don’t match the app’s settings. This makes it difficult to search for the right food items in the app.
The issue is that food search results in Samsung Health are not always aligned with the language and region settings on your phone. As a result, users are struggling to find accurate food listings when they search for meals or snacks in the app. This can be frustrating, especially if you rely on the app for tracking your diet and nutrition.
Fortunately, Samsung has acknowledged this Health app issue and is releasing an update to improve the food search feature. According to the community moderator, the fresh update will ensure that the app properly aligns with your phone’s language and region settings to make it easier to search for food and track meals accurately.
To fix this, simply update the Samsung Health app to the latest version. For that, you just need to follow a few steps:
- On Galaxy devices, open the Galaxy Store app.
- Search for ‘Samsung Health in the search bar to find the app.
- If an update is available, tap Update to download the latest version.
Once you update the app, you should find food search results to be more accurate and aligned with your phone’s settings. This update will make it easier to track your meals and reach your health goals. So, update your app now to enjoy a better food search experience in Samsung Health.
Samsung has acknowledged issues with the Samsung Notes app, specifically regarding the drawing function and search functionality. Several users have reported that the app crashes when using the drawing feature, and the search function may fail to work in some notes.
Notably, Samsung Notes issues are affecting Galaxy devices running One UI on Android 14. These issues are causing inconvenience for users who are unable to use the app’s features properly.
Fortunately, a community moderator has shared temporary solutions to resolve the search function and drawing functions issues of the Samsung Notes.
Samsung recommends creating a copy of the note where the search feature isn’t functioning to temporarily fix the issue of the search function not working in some notes.
How to create copy:
To create a copy, you just need to follow a few steps:
- Open the Samsung Notes app.
- Find and long press on the note where the search function is not working.
- Select the See more option at the bottom, then choose Create a copy of note.
This will create a duplicate of the note, which should allow the search function to work properly in the new copy.
Samsung is aware of the app terminating when using the drawing function, and the team is working on a fix. To address these issues, the company will soon release a fresh version of the Samsung Notes app.
To ensure you’re using the latest version and benefit from any available improvements, follow these steps to update the app. Open Galaxy Store app >> Search for Samsung Notes >> If an update is available, select Update. By updating the app, you should see improved performance, including fixes for the drawing function and other stability improvements.
After installing the One UI 6.1.1 update, several Samsung Galaxy S23 users have noticed a drop in audio quality, especially with Dolby Atmos. Users reported that the audio now sounds “tinny and washed out,” which used to be a clear and rich sound before the update.
At first, Samsung denied there was a problem. However, as more and more people reported the same issue, Samsung finally acknowledged that something was causing the issue.
Samsung has explained that the issue was caused by a change in the Dolby Atmos software. The update moved from Dolby Atmos version 3.10 to 3.12. This update was intended to enhance the 360 Audio feature. Unfortunately, it also affected the overall sound quality, which some users found disappointing.
Further, the Korean tech giant has mentioned that the new audio tuning may sound less clear or less punchy compared to what users were used to with the previous version of Dolby Atmos.
Samsung confirmed that it has communicated the issue to Dolby and is actively working on a fix. The two companies are working together to release an updated version of the Dolby Atmos library to fix the issue.
Users were expecting that the issue would be solved in the November 2024 security update, but so far, that hasn’t happened. Samsung has not yet given a specific date for when the fix will arrive, but they are aware of the issue and are working on a solution.
In the meantime, Galaxy S23 users who are experiencing the audio issue are advised to stay tuned for future updates that may address this issue.
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