Samsung
Samsung Malaysia Wins Brand and Service Experience of the Year Award [2023]
Samsung Electronics officially announced that it has awarded Malaysia Brand Experience of the Year and Malaysia Service Experience of the Year. 24 mobile and 90 home appliance walk-in service centers nationwide provide greater convenience to customers, regardless of their location.
Samsung Malaysia’s 24/7 care lines are reinforced with the introduction of a dedicated hotline for premier service inquiries on the Galaxy Z Fold and Galaxy Z Flip, underlining its commitment to customers’ specialized needs. Additionally, the Live Chat platform offers real-time, human support via text messages.
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As part of enhancing diagnostic accuracy, the South Korean tech giant has introduced its innovative remote management and visual support. This advanced system is particularly beneficial for non-defect-related issues, which are common with home appliances.
Samsung Members app is a one-stop portal, offering sweeping and exclusive customer care services, simplifying device setup, management, and optimization. It is also the platform where Samsung Malaysia provides exclusive experiences, merchandise, and promos.
