Issues

How to fix Samsung Account login issue on One UI 6.1 devices

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Some Galaxy S24 users have reported that they are unable to log in to their Samsung account on their devices. The Samsung Account issue is caused by the Adguard app on One UI 6.1 devices, which blocks the Samsung account server as an ad-related site.

Samsung has acknowledged the Samsung account issue and suggested a temporary solution for affected users. Users can either disable the Adguard app and log in to their Samsung account, or change the private DNS option to ‘Automatic (recommended)’ and retry.

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You can easily change the private DNS option, just need to go to Settings >> Connections >> More connection settings >> Private DNS >> Select Automatic (recommended) and save. 

This should allow users to access their Samsung account without any issues. Samsung has not yet announced when they will release a permanent fix for this issue. Users who have installed the Adguard app on their One UI 6.1 devices are advised to try the temporary solution until Samsung resolves the Account issue.

Samsung Account is a service that allows users to sync their data, access exclusive features, and get personalized support for their Galaxy devices. Users who are unable to log in to their Samsung account may miss out on some of these benefits.

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