Samsung provides AI-powered HRM service for smart management

Samsung is enhancing the way we manage home appliances with its ‘Home Appliance Remote Management’ (HRM) service. This service uses advanced AI to monitor appliances like air conditioners, refrigerators, and washing machines. It warns users of possible issues before they become big problems and also advises when to replace consumables such as filters.

HRM services utilize the latest AI and software technologies. AI applied to HRM plays a role in analyzing big data accumulated in SmartThings. If an abnormal signal is found in a home appliance, SmartThings sends a notification before a breakdown occurs and provides instructions on how to do a self-inspection.

Follow our socials → Google News | Telegram | X/Twitter | Facebook | WhatsApp

For more complex issues, Samsung’s service center can remotely diagnose problems, making repairs quicker and easier. The Samsung HRM service is mainly useful for ensuring air conditioners are ready for the summer heat. Additionally, the SmartThings app helps users save energy with its ‘AI saving mode’ by tracking power consumption.

Looking ahead, Samsung plans to expand HRM’s capabilities to improve convenience and reliability for users. Oh Seung-hoon, executive director at Samsung, notes that the AI and software technologies behind HRM will continue to advance.

HRM service is also available for larger systems in hotels, medical facilities, and production plants, helping to manage costs and efficiency.