News
Samsung joins AT&T to uplevel customer support with AI tools
Samsung inked a fruitful collaboration with AT&T to upgrade its customer support. Right after the Unpacked, Samsung announced a handful of upgrades to its customer care network for Galaxy devices. The company has also debuted AI-powered tools to better address consumer concerns.
According to Samsung, Galaxy consumers can call upon AT&T’s Call Center agents for help regarding (in-warranty) walk-in phone repair services. The company confirmed these services will be available at any of its 700 retail or uBreakiFix locations across the United States.
Meanwhile, the phone repair service may only be available for AT&T customers. High-level collaboration might also result in same-day service opportunities. Besides, the company’s AT&T alliance adds Same Unit Repair (SUR) options to the network’s customers.
“Introducing new partnerships and using AI-powered tools to further enhance the capabilities of our agents, allows for more efficient and effective experiences, extending our commitment to exceptional Care,” said Mark Williams, Vice President of Customer Care for Samsung Electronics America.
The Korean tech giant also reiterated its commitment to get a person’s sensitive device back into their hands quickly. The new SUR will play a key role here, devices will get fixed fixed to “factory quality condition” and return without needing a “comparable new or refurbished unit.”
Benefits of Walk-In Service:
- Same-Day Repairs: Available for most mobile phones, including Galaxy S21 models and newer, with appointments by 3 PM or earlier.
- One-on-One Consultation: Personalized service for a better customer experience.
- No Data Transfer Needed: Your device will be returned with the same settings, to get you back up and running immediately.
Samsung is crafting One UI 7 with alleged dramatic changes. Galaxy owners are quite excited and discussing the update online. Improved animations are consumers’ key demand while some request useful new features and performance boosts.
What do you want to see in One UI 7?
Samsung hasn’t yet dropped the One UI 7 update on the Beta channel. It’s difficult to assume which changes the new software carries for consumers. However, it will surely uplevel the user experience to further cement Samsung’s reign.
The Korean tech giant could bring One UI 7 to a Beta trial later this month. As we anticipate the release, we’re eager to know what features and improvements you are most excited about. Samsung actively listens to its consumers, and its acts also reflect feedback.
Design:
One UI 7 could bring a new design language or philosophy. From system fonts to app icons and UI elements to graphical components, Galaxy users might witness major tweaks. Do you prefer a minimalist or feature-rich design aesthetic?
Performance:
Android 14-based One UI 6 improved performance and gaming functions on Galaxy. As there’s always room for improvement, what areas of performance do you think One UI 6 could be improved upon?
Battery life:
Galaxy S24 Ultra managed to rival Apple flagships in terms of battery efficiency. The One UI 6.1 update brought intelligent tricks to maintain a nice battery life. In One UI 7, what role do you think AI can play in enhancing your Galaxy’s battery life?
Features:
One UI 6 brought various new features but One UI 6.1 leveled up the experience through Galaxy AI. Which new features would you like to see added to One UI 7? Are there any existing features you’d like to see enhanced or expanded?
Customization:
One UI is always known for its heavy customization offerings. Good Lock further unlocks hidden tools so you don’t stop personalizing your Galaxy. How important is customization to you? What level of customization would you like to see?
We seek your valuable response in an X thread created by our handle. Apart from the Korean community, suggestions through X are also noticed by One UI developers. Let’s help Samsung create the best One UI experience ever!
#TeamGalaxy | One UI 7 – What do you want to see ⁉
🚀 Animations
🚀 Upgraded Galaxy AI
🚀 Functional tricks
🚀 Design overhaul
🚀 Performance@SamsungMobile is listening ✨#Samsung #Android15 #OneUI7 @SamsungMobileUS pic.twitter.com/ZODvEWnYJe— Sammy Fans – We ♥ Samsung! (@thesammyfans) August 18, 2024
Epic Games Store launches for Android (Galaxy/Pixel) and iOS (iPhone). The company announced Fortnite, Fall Guys, and Rocket League Sideswipe are all coming to the Epic Games Store for iPhones, Android, and AltStore.
The Epic Games Store for Android is available internationally, while the iOS variant is limited to the European Union. The store is launching with Fortnite, Rocket League Sideswipe, and the all-new Fall Guys for mobile.
The developer is also working to enable all developers to bring their games and apps through the Epic Games Store in the future. Epic Games is also said to be bringing its games to independent mobile stores including AltStore PAL starting today.
Epic Games also blamed Google and Apple for poor-quality install experiences. It is expected that the Games Store will make it easier to install apps and games in the future. Epic is also collaborating with third-party mobile app stores.
How to download and install:
EU iOS users and all Android users can access the Epic Games Store and games. It will be the same experience as users have been able to do on open platforms like PC and Mac. Epic says developers and consumers will benefit from competition and choice.
Earlier, Epic Games delisted the Fortnite game from the Galaxy Store. The decision was seemingly aligned with promoting its own Game Store. Galaxy users can now install the Epic Games Store to get their favorite titles.
Google’s Imagen 3 AI image generator is now available for all US users. At I/O 2024, the company launched its text-to-image-generator model. Following the Pixel 9 debut, Google silently expanded access to all users in the United States.
The US tech giant has silently expanded the Images 3 to all US users. You can try the updated image generator via Google’s AI Test Kitchen. Earlier, it was restricted to the Vertex AI development platform and a private preview.
Google’s research team stated in their paper, published on arxiv.org, “We introduce Imagen 3, a latent diffusion model that generates high-quality images from text prompts. Imagen 3 is preferred over other state-of-the-art models at the time of evaluation.”
For starters, Pixel 9’s Pixel Studio app is powered by the Imagen 3 AI platform. This application makes it possible to generate AI images with text inputs. The app also powers picture editing powered by on-device AI – saving users time.
While Pixel 9 is equipped with Imagen 3, you don’t need to make a purchase. The solution will be made available to a broad audience gradually. Samsung will likely include it in its Android 15-based One UI 7 update.
The company claims that it “significantly improved” the tool’s ability to understand prompts. For even better and relevant results, Imagen 3 will be available in a dedicated version targeting: quick sketches and high-resolution pictures.