Quality issue on Galaxy Buds 3 Pro, Samsung delays pre-orders

Samsung Galaxy Buds 3 Pro reported having quality issues. As the issue is seemingly widespread, Samsung halted pre-orders in the US, UK, and Germany. The problem may lead to further delays in other regions and countries too.

TheVerge reported that the new silicone ear tips of the Galaxy Buds 3 Pro allegedly ripping on removal. This cause renders the earbuds useless as they can’t be reattached and using one of the spare ear tips isn’t a solution as they are of different sizes.

The Galaxy Buds 3 Pro was scheduled to be available in the market from July 24. Meanwhile, the issue caused the Korean tech giant to postpone the availability by nearly a month. It could go on sale in the US by August 28 while August 16 in Europe.

Many consumers raised similar complaints on Reddit. Samsung fans who have received their Buds 3 Pro report that ear tips have ripped during removal. The company has also published a guide on removal, restricting you to twisting the ear tips or using fingernails.

While Samsung has halted shipments, you should avoid twisting ear tips on your Galaxy Buds. If you an accused of the same symptom, contact Samsung support or visit nearby service center. Here’s what Samsung stated on the matter:

• We would like to express our sincere gratitude to all the customers who participated in the pre-sale of the Galaxy Buds 3 series and others that took place until July 18th.
• We deeply apologize for any quality issues you may have encountered with some of the products you purchased during the pre-sale period.
• If you experience any inconvenience with the product you purchased, you can visit a nearby service center to receive appropriate measures such as exchange or refund.
• We will do our best to thoroughly inspect all processes before the official domestic launch on the 24th to prevent similar incidents from happening again.