Samsung apologized over Galaxy Buds 3 Pro quality issues, pledges exchange and refund

Samsung issues apology over Galaxy Buds 3 Pro quality complaints. The company reiterated its commitment to consumer satisfaction. Buyers who are not satisfied with their Samsung Galaxy Buds 3 Pro have an option to exchange or refund.

According to reports, Samsung apologized over the Galaxy Buds 3 and Buds 3 Pro quality controversy. The company not only acknowledged the problem but also confirmed that consumers can get the product exchanged or money refunded.

“We sincerely thank customers for responding to the pre-sale of the Galaxy Buds 3 series,” Samsung said. “We deeply apologize for the quality problems raised in some products.”

Samsung posted an apology on its official website on July 19. The brand has also shared its plans to exchange and refund products with a promise to prevent a recurrence. Consumers reported that the ear tip was getting ripped, rendering earbuds useless.

“If you feel uncomfortable with the purchased product, you can receive measures such as an exchange or refund at a nearby service center. We will do our best to check all processes carefully before the official launch in Korea so that similar things do not recur.”

On July 10, Samsung launched the Galaxy Buds 3 and Buds 3 Pro in Paris. Consumers who have received their pre-order units shared concerns with the rubber ear tip. The quality of the rubber-made ear tip is not up to the mark and gets ripped when pulled.

Later, Samsung published a graphical advice citing the ear tip should not be twisted or screwed by nails. However, the rubber ear tip got damaged by some buyers before Samsung published the advisory not to pull or twist it.

The retail box includes additional spare ear tips but that doesn’t completely solve the issue. As the additional ear tips are of different sizes, most of the consumers aren’t satisfied that way, requiring an exchange.