Samsung Galaxy users facing folder layout issues after restart

Some Galaxy users are facing an issue with the Samsung Home Up app. Users reported that the folder arrangement, which they set to a 4×4 grid, changes to a 3×3 grid after their device restarts automatically. This issue is currently noted on the Galaxy S22 series and may be faced by other smartphone users as well.

The Home Up issue occurs when the Galaxy device automatically restarts. Users notice that their folder layout, which was previously set as a 4×4 grid, changes to a 3×3 grid. This causes users to reset their folder arrangement every time the device restarts, which is too inconvenient and frustrating.

However, Samsung has acknowledged the issue and expressed an apology for the inconvenience it has caused. The team requested users to send in logs to help check out what’s going wrong. These logs will help Samsung find and fix the problem faster.

The community moderator said that the team is looking into the folder layout issue and will provide a solution after determining the exact cause.

If you are also affected by this issue, you should send feedback and logs to Samsung Support via the Samsung Member app >> Get Help >> Send Error. For now, users should turn off the Home Up functions to avoid this issue.