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Samsung launches Smart Xperience in Latin America

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Samsung Smart Xperience

Samsung Smart Xperience launches as a new concept in consumer experience in Latin America. The Smart Xperience offers intelligent and integrated end-to-end solutions to Galaxy consumers throughout Mexico and Latin America.

Smart Xperience concept by Samsung offers communication channels available 24×7, in-person and remote technical assistance, sustainability solutions, consulting on product use, sales with brand experts, and special promotions.

Customer service will be provided through multiple channels, including WhatsApp and online chat, which operate 24 hours a day, 7 days a week. Other channels that are also available are Call Service via telephone, Samsung Mexico, and the Members app.

Samsung also offers home visits from qualified professionals, diagnosis, and repair of household appliances. The Smart Xperience service will also ensure the correct collection of electronic waste through the Recycle with Samsung program.

Samsung Smart Xperience also offers specialized consulting for small and medium-sized businesses. To promote the new Samsung Smart Xperience customer service concept, Samsung published a special advertising campaign, watch below.

Samsung Smart Xperience

James is the lead content creator on Sammy Fans and mostly works on Samsung's firmware section. His first phone was the Galaxy S4 and continues to get new S series devices. Most of the time, James tries to learn about new technologies and gadgets but he also sneaks a bit of free time to nearby rivers and nature.

Samsung

Samsung rolls out September 2024 security update to Galaxy A14 5G

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Samsung Galaxy A14 September 2024 update

Samsung Galaxy A14 smartphone users are getting a new update with a September 2024 security patch to improve system security and stability. This update is live in India and will be available soon in more markets.

The fresh update makes your Galaxy A14 5G smartphone more reliable, stable, and secure. However, the update does not include any new features or changes except monthly security maintenance.

September 2024 security update for the Samsung Galaxy A14 5G smartphone can be identified through One UI build version A146BXXS6CXHA. The update package is about 228.30MB in size.

Samsung Galaxy A14 September 2024 update

Notably, the September 2024 security update fixes several issues to enhance system security. This includes 1 critical and 43 high-level security issues. It’s worth noting that 1 CVE was fixed in earlier updates and 1 does not affect Galaxy devices.

Also, Samsung is adding 23 of its own security improvements to enhance the user experience. Beyond security enhancements, the update delivers performance improvements and stability-boosting fixes.

Users of Samsung Galaxy A14 5G smartphone can easily check and install the update via a few easy steps:

  • Navigate to Settings.
  • Select Software Updates from the menu.
  • Tap on the Download and Install option to initiate the update process.
  • If the update is available, proceed to install it.
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Galaxy Store now requires Samsung Account for App downloads

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Samsung Galaxy Store August 2024 update

Samsung today confirmed Galaxy Store won’t let you download apps without a Samsung Account logged in. Presently, Galaxy Store allows you to skip the Samsung Account login page for 14 days, but it will now mandate you to log in.

Following the Galaxy Store 6.6.13.10 update, Samsung published a notice stating the requirement of a Samsung Account to be logged in. The notice also spotlights that you won’t be allowed to download and install stuff without a Samsung Account.

Starting September 25, 2024, you must be logged in to your Samsung Account to use the Galaxy Store app and service. When you launch Galaxy’s app Store, if you are not logged in to your Samsung Account, you will be prompted to log in.

The majority of Galaxy users login Samsung Account during the initial setup. In case you are not one of them, act fast, otherwise, you will leave access to the Galaxy Store. The company says the requirement will be effective starting September 25.

FAQ

Q1. Do I need to be logged in to my Samsung account in order to update an app?

A1. Yes. You must be logged in to your Samsung account to install, download and update an app. Automatic updates only occur if you are logged in to your Samsung account.

  • Note: Some apps support automatic updates even if you are logged out of your Samsung Account.

Q2. Is it necessary to log in to Samsung account to update pre-installed apps?

A2. Check the pre-installed app’s policies to determine if it will be updated automatically, regardless of your Samsung account login status.

If you don’t have a Samsung account, you can create one here.

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Samsung Air Command update boosts S Pen stability

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Samsung Air command update

Samsung has released a new update for the Air Command app with version 7.5.27.2. This update is available is 18.11MB in size on the Galaxy Store. The update enhances the stability of the S Pen connection to improve the overall user experience.

The Air Command app is useful for users of Samsung’s Galaxy Note, Galaxy S series, and other devices that come with the S Pen. It offers several useful features that make the S Pen more effective. With Air Command, users can quickly access functions such as screen write, smart select, and live message.

This latest update stabilizes the connection between the S Pen and the device. By addressing issues related to connection stability, Samsung aims to provide a more reliable and smoother experience.

Samsung Air command update

Users can download the Samsung Air Command update through Galaxy Store >> tap on Updates option >> click on Download and Install. They can also download the update through the third-party app link mentioned here.

To access the Samsung Air Command features, users simply need to pull out the S Pen or press its button. The app will automatically launch to offer a range of functions designed to enhance the user’s interaction with their Galaxy device.

Samsung Galaxy S25 Ultra: New chapter without S Pen slot?

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