Samsung confirms update to fix Galaxy A15/A24 video playback issues

Some Samsung Galaxy A smartphone users face frustrating issues related to video playback. Users of Galaxy A15 and Galaxy A24 reported that when they try to play videos in the Gallery app, they encounter a black screen with sound but no visuals.

In addition to this, some messages frequently pop up on the screen, showing “An unknown error has occurred” or stating that the video codec is not supported. This issue is not limited to Video playback but extends to Video calls.

Users of Galaxy smartphones are not able to see the other person’s video feed. Even third-party applications are affected, with videos failing to play properly.

The Samsung community moderator has mentioned that it has been found that these video playback issues are linked to a codec error in the Samsung phone. Some videos cause these errors, while others may play normally after a restart. However, the affected videos will continue to cause issues.

Samsung is aware of the video playback issues and is working on a software update to resolve them. However, the community moderator has not confirmed any timeline yet but it is expected to be available soon.

Users are advised to keep an eye out for software update notifications and promptly install any available updates to improve their device’s functionality.

To update your Galaxy device, you just need to follow a few steps. Firstly, open Settings >> Software Update >> Download and install. Stay tuned for the software update to restore full video functionality on your Galaxy A15 or A24.