Issues
Facing issues with Samsung Gallery and My Files apps? Here’s what to do
If you’re having issues with the Gallery and My Files apps on your Samsung phone, you’re not the only one. Several Galaxy users have reported that these two apps sometimes don’t work properly because of certain photo files saved on their devices. Samsung has acknowledged this issue and is working on a fix.
According to the community moderator, Samsung is planning to release a new version for both the Gallery and My Files apps through updates to improve the phenomenon. These new versions aim to fix the issues and make the apps run better.
It is important to keep your apps updated for optimal performance and the latest support. As users are facing issues with Gallery and My Files, it is important to check and install the latest version of these apps on your Samsung phones.
For that, you just need to follow a few steps given below:
- Open the Galaxy Store. You can find it on your home screen or in your app drawer.
- Tap the search icon (magnifying glass-like icon) at the top. Type “Gallery” or “My Files” in the search bar to find the app you want to update.
- If there’s an update available, you will see an “Update” button next to the app. Just click this button to start the update
By following these easy steps, you can make sure your Gallery and My Files apps are up to date. It will improve your overall experience on your Samsung phone. Keep an eye out for future updates that will further enhance these apps.
This One UI 6.1.1 feature causing Samsung Messages selection issue, check quick fixes
If you’re using the Samsung Notes app and it crashes when you try to add images, you’re not alone. Many users have reported crashing issues with the Samsung Notes app in the community. This problem is too frustrating as users are not able to make notes with images.
The crashes occur in the latest version v4.4.21.71 of the Samsung Notes app. After installing this version, some image files are not being recognized correctly, which leads to the app closing unexpectedly when users try to insert an image.
Samsung is aware of Notes app crashing issues and is preparing a solution. The company plans to release a fix for the image insertion issue with upcoming updates. In the meantime, the community moderator has recommended a temporary solution to help users avoid crashes while using the app.
To insert images without crashing the app, users can check this temporary solution:
- First, find the image you want to use. Long press on the image until you see the option to save it. Tap to Save option to store it on your phone.
- Open the Samsung Notes app on your device.
- Tap the Note creation icon, which looks like a plus sign, to start a new note.
- Look for the insert icon (another plus sign) within the new note. Tap it and select the saved image from your phone.
By following these steps, users can add images without crashing the app. Keeping the Samsung Notes app updated will also help ensure the best performance.
To make sure you have the latest features and fixes, it’s important to update your Samsung Notes app. For that, open Galaxy Store >> Menu option >> Updates.
This One UI 6.1.1 feature causing Samsung Messages selection issue, check quick fixes
Several Galaxy device users have reported a frustrating issue with the Samsung Messages app after the One UI 6.1.1 update. They mentioned in the community that when searching for a specific message, selecting it doesn’t always take them to its location.
This issue with Samsung Messages seems to be related to the malicious message blocking feature introduced in One UI 6.1.1. When several users try to open a message from a search result, it doesn’t always direct them to the right spot, causing inconvenience.
Fortunately, Samsung has acknowledged the issue and is working on a solution. The company plans to release an app update to improve the Samsung Messages app to ensure users can easily access the messages they’re looking for.
The community moderator has confirmed that the issue may occur if you have turned on the malicious message blocking feature. The company is preparing solutions for it, meanwhile, you can check temporary solutions to help resolve this issue.
Samsung recommends disabling the malicious message blocking feature. For that, users just need to follow a few easy steps.
- Open the Samsung Messages App on the Galaxy device.
- Tap the More Options icon (three dots) in the top right corner and select Settings.
- Find the “Manage Spam and Blocked Numbers” option and turn the malicious message blocking function Off.
Additionally, Samsung advises users to ensure that their Messages app is updated to the latest version. To do this, open the Galaxy Store app >> Search Samsung Messages App >> If an Update button appears, users should click it to install the latest version.
By following these steps, users can temporarily improve their experience with the Messages app. Stay tuned for future updates from Samsung that may help resolve this issue even further.
Several Galaxy users using the Samsung LockStar app have noticed an issue with the clock on their lock screen. After setting the clock where they want it, some users find that it slowly moves to the left side of the screen over time. This not only looks strange but also pushes notification icons too close to the clock, which makes it hard to read.
A Samsung Galaxy smartphone user has shared his experience along with images on the community. He mentioned that after adjusting the clock, it unexpectedly moved to a new position. While it’s unclear how long it takes for this shift to happen, many users are seeing the same issue.
Samsung has acknowledged the Clock issue of the Lock Star app and apologized for any trouble it has caused. The team wants to help fix it but needs more information to investigate it.
The community moderator is asking affected users to recreate the issue and send error logs through the Members app. To do this, open the app >> go to the Get Help option >> select Send Error. You can also check if any Samsung LockStar update is pending. If any update is available, install it now.
If you’re also experiencing this issue, sharing your feedback can help speed up a solution. By reporting the issue and providing details, you help improve LockStar for everyone. We can expect that Samsung will soon provide a solution that brings back the clock look and work correctly again.