A tech lover’s journey with the Samsung Galaxy Z Fold4: A tale of disappointment

I have been a huge fan of technology, always eager to explore the latest electronic gadgets including smartphones, headphones, laptops, and several others. I have owned the Samsung Galaxy Z Fold4 5G for two years now, using it as my secondary phone for the last year.

I have always treated it carefully, so you can imagine my situation when I noticed a small black dot on the inner screen of the fold. It wasn’t long before the entire inner display stopped working, while at the same time, the outside screen remained just fine.

This has been quite a setback for me, particularly because I paid over $2000. You expect something that expensive to last, right? But here I am, with a phone where the main feature—the folding screen—is dead. Samsung wants around $650 to fix it, which seems a lot, especially since the phone itself is now only worth around $800-900 if I go for the trade-in. This questions how well these expensive foldable phones hold their value over time.

What’s even more frustrating is not knowing why the screen failed. After using various Samsung foldable phones over the years, this issue makes me think twice about the reliability of the foldable. It’s not just about my experience; it’s a concern for anyone interested in foldable technology.

I am highlighting a difference between Samsung’s marketing narrative, where the company positions itself as a leader in innovation and customer service and the experience with its products. The failure of the Samsung Galaxy Z Fold4’s inner display questions whether Samsung truly stands by its products when the product faces issues.

By sharing my experience here, I want to inform other buyers like me about the potential pitfalls of purchasing such high-end tech. I also want to influence Samsung to reconsider its approach to customer service and product reliability by bringing attention to these issues.

Despite being excited about the concept of foldable phones, especially the easy multitasking feature (my favorite), this negative experience has led to hesitation (or doubt in my case) about future purchases.

I hope Samsung will recognize these customer experiences and attempt to address such issues, either through improved product design, enhanced customer support, or more transparent communication about product limitations or potential issues.

These sudden breakdowns are damaging Samsung’s foldable phones’ reputation and might make potential buyers think twice before getting one.