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Samsung joins AT&T to uplevel customer support with AI tools
Samsung inked a fruitful collaboration with AT&T to upgrade its customer support. Right after the Unpacked, Samsung announced a handful of upgrades to its customer care network for Galaxy devices. The company has also debuted AI-powered tools to better address consumer concerns.
According to Samsung, Galaxy consumers can call upon AT&T’s Call Center agents for help regarding (in-warranty) walk-in phone repair services. The company confirmed these services will be available at any of its 700 retail or uBreakiFix locations across the United States.
Meanwhile, the phone repair service may only be available for AT&T customers. High-level collaboration might also result in same-day service opportunities. Besides, the company’s AT&T alliance adds Same Unit Repair (SUR) options to the network’s customers.
“Introducing new partnerships and using AI-powered tools to further enhance the capabilities of our agents, allows for more efficient and effective experiences, extending our commitment to exceptional Care,” said Mark Williams, Vice President of Customer Care for Samsung Electronics America.
The Korean tech giant also reiterated its commitment to get a person’s sensitive device back into their hands quickly. The new SUR will play a key role here, devices will get fixed fixed to “factory quality condition” and return without needing a “comparable new or refurbished unit.”
Benefits of Walk-In Service:
- Same-Day Repairs: Available for most mobile phones, including Galaxy S21 models and newer, with appointments by 3 PM or earlier.
- One-on-One Consultation: Personalized service for a better customer experience.
- No Data Transfer Needed: Your device will be returned with the same settings, to get you back up and running immediately.
Samsung is partnering with Vivo Brazil to expand its electronics offering. The agreement will significantly increase the availability of Samsung products in Vivo stores. It will serve Vivo’s physical stores across Brazil and its Online Store
Today, Samsung announced its groundbreaking partnership with Vivo Brazil. Vivo is a recognized destination for consumers of smartphones, accessories, and gaming consoles, smart home solutions, health and wellness accessories.
Vivo Brazil already sells phones, watches, headphones, laptops, tablets, portable projectors like The Freestyle 2nd Gen, and soundbars. Following the partnership, Samsung TVs will also be available for purchase at Vivo Stores and Online.
Vivo Brazil offers easy installment plans of up to 21 interest-free installments on credit cards and free shipping for both in-store and online purchases. These facilities make Vivo the best option for purchasing the latest generation TVs.
Samsung The Frame models in 32″, 50″, 65″, and 75″ sizes are being sold, as well as the newest AI TVs, with the Neo QLED model in 55″ and 65″. Vivo said it’s looking to expand the reach of its solutions even further to offer a complete experience.
So finally, here’s a sneak peek at the Samsung Galaxy S25 design (renders). Steve (Onleaks/X) unquestionably made this weekend outstanding, giving us a “nearly” final idea of what Samsung’s next bold flagship will look like.
All four sides of the Galaxy S25 Ultra are flat, replicating the Pixel 9’s design, which followed the iPhone approach. The smartphone is said to be nearly 13 grams lighter than the Galaxy S24 Ultra and 8 grams lighter than the iPhone 16 Pro Max.
The smartphone seemingly features Galaxy Z Fold 6-inspired camera rings. The outer ring thick circular design, which matches the Z Fold 6. It will look a lot better in real graphics than the CAD-based renders leaked today.
What to expect?
Samsung could launch the Galaxy S25 series in early next year. The lineup will include three models: Standard, Plus, and Ultra. Most of the Samsung fans are excited for the Galaxy S25 Ultra, which would introduce breakthrough innovation.
The company is considering using the Snapdragon chipset internationally. We could see the Galaxy S23 series as a processor strategy in the S25 series. Regardless of the region, the flagships would utilize Snapdragon 8 Gen 4 chipset.
Galaxy AI suite will also be upgraded with new artificial tricks and magics. The Korean tech giant won’t leave any stone unturned in upgrading the user experience. We are excited to hear more about the upcoming phones throughout the launch.
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At It’s Glowtime event, Apple launched new colors of old AirPods Max product. The gadget now comes in Midnight, Starlight, Blue, Purple, and Orange, and offers USB-C charging for more convenience.
AirPods Max is an over-the-ear headphones offered by Apple. The company debuted five new colors of the product at the It’s Glowtime event yesterday. It isn’t the only old item, which refreshed, as the Watch Ultra 2 also got a new color hue.
Apple announced the new colors of AirPods Max cost $549 and went on pre-order yesterday. Shoppers will start receiving their orders starting September 20 as announced by the iPhone maker at yesterday’s It’s Glowtime event.
AirPods Max features a breathable knit mesh canopy, distributing weight to reduce on-head pressure. The noise control button easily switches between Active Noise Cancellation and Transparency mode.
Pushing its own ecosystem, Apple says AirPods Max users will support all features if connected with an iPhone. Similar to Wear OS exclusivity to Android, Apple is continuing its approach of accentuating feature limitations.
Apple’s decision to unveil new colors of AirPods Max is a strategic move. The company doesn’t require a dedicated launch event to announce the color refresh of products. However, it’s great to utilize a stage to introduce multiple products.
There’s no heavy outrage over the lack of innovation of lazy design movements. Other vendors like Samsung and Google face immense criticism across the internet. Anyways, consumers should be aware and get the best service for the money they are spending.
No Watch Ultra 3: Apple refreshes Watch Ultra 2 against Galaxy Watch Ultra