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Shocking: Samsung Galaxy Buds FE explosion caused hearing loss
A Samsung Galaxy Buds FE reportedly exploded causing permanent hearing damage. A Turkish user reported one of his earbuds exploded in the ear. The company apologized and offered a new pair of Buds FE, which is absolutely nonsense.
Galaxy Buds FE is Samsung’s affordable TWS earbuds offering. We haven’t heard any incident about the explosion, but it doesn’t mean it can never happen. The affected user found legal options after dissatisfaction on Samsung’s part.
Here’s what happened (as per the user):
A Turkish user bought the Buds FE to grow his Samsung ecosystem with a pre-owned Galaxy S24 Ultra. The earbuds came with 36% charging out of the box and the user’s girlfriend borrowed the Buds FE to give it a try.
The Galaxy Buds FE exploded in her ear, as the user noted. They approached a doctor to consult and they were informed that she “suffered a permanent hearing loss”. It isn’t very agreeable and Samsung must have to act seriously.
“I didn’t even charge it once, and the box came with about a 36% charge. When my girlfriend borrowed and put them on, the headphones exploded in her ear, and she suffered permanent hearing loss.” – The user said.
The situation got worse when the customer care executive called them and denied any sign of an explosion. The person informed the user that the Galaxy Buds FE “hadn’t exploded, only deformed” as well as offered a new pair in goodwill.
In case of permanent hearing loss, Samsung can’t satisfy the user even with 100 new pairs of Galaxy Buds FE. The company must order an inquiry over the quality of its affordable pair of truly wireless earbuds so any future incident can be prevented.
Samsung should thoroughly verify the cause of the explosion. The user must get financial support to meet adequate medical treatment. There wouldn’t be anything great if the user gets her ear treated caused loss by the explosion.
[Via]
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