Issues
Samsung confirms update to fix Galaxy A15/A24 video playback issues
Some Samsung Galaxy A smartphone users face frustrating issues related to video playback. Users of Galaxy A15 and Galaxy A24 reported that when they try to play videos in the Gallery app, they encounter a black screen with sound but no visuals.
In addition to this, some messages frequently pop up on the screen, showing “An unknown error has occurred” or stating that the video codec is not supported. This issue is not limited to Video playback but extends to Video calls.
Users of Galaxy smartphones are not able to see the other person’s video feed. Even third-party applications are affected, with videos failing to play properly.
The Samsung community moderator has mentioned that it has been found that these video playback issues are linked to a codec error in the Samsung phone. Some videos cause these errors, while others may play normally after a restart. However, the affected videos will continue to cause issues.
Samsung is aware of the video playback issues and is working on a software update to resolve them. However, the community moderator has not confirmed any timeline yet but it is expected to be available soon.
Users are advised to keep an eye out for software update notifications and promptly install any available updates to improve their device’s functionality.
To update your Galaxy device, you just need to follow a few steps. Firstly, open Settings >> Software Update >> Download and install. Stay tuned for the software update to restore full video functionality on your Galaxy A15 or A24.
If you’re using a Samsung Galaxy Watch 6, you may have noted a regular Watch Manager stop messages after deleting the Galaxy Wearable app. This issue can occur when the Galaxy Wearable app is removed while using the Galaxy Watch and Galaxy Buds simultaneously.
According to the community moderator, it is important to delete the Manager app along with the Galaxy Wearable app. This dual deletion helps prevent unnecessary pop-up notifications and ensures smoother functionality between your devices.
When you uninstall the Galaxy Wearable app, it’s necessary to also delete the Galaxy Watch 6 Manager app. To uninstall the Galaxy Watch 6 Manager, follow these simple steps:
- Open Settings on the smartphone connected to your Galaxy Watch 6.
- Now, click on the Apps option.
- Search for the ‘Galaxy Watch6 Manager‘ app in the list.
- Tap on the app, select Delete, and confirm by pressing OK.
After acknowledgment of message pop-ups, Samsung is also planning to release a new update for the Galaxy Watch Manager 6 app to fix this issue. Here’s how to update the Galaxy Watch 6 Manager app:
- Open the Galaxy Store on your device.
- Select the Updates option from the Menu.
- Check the Galaxy Watch6 Manager app and proceed with the update.
By following these steps, you can ensure your Galaxy Watch 6 works well and is seamlessly connected with your other devices.
Download One UI 6 Watch Faces on Galaxy Watch 6, Watch 5 and Watch 4
Several Samsung Galaxy users are facing issues with the Edge Lighting feature after updating to One UI 6.1.1. This issue has caused inconvenience and frustration for those who rely on these features for notifications.
According to some reports in the community, the Samsung Edge Lighting feature stops working after the One UI 6.1.1 update. Users have to either erase or disable the Edge Lighting+ app to get it back.
Fortunately, Samsung has acknowledged the Edge Lighting+ issue and apologized for the problem it has caused. The community moderator has confirmed that Samsung is aware of the issue and is working on a solution.
The company plans to improve the compatibility between the Edge Lighting feature and the Edge Lighting+ Good Lock app in an upcoming software update, which should allow both features to work together without needing to turn one off.
However, the community moderator has also mentioned that it’s difficult to give a specific timeline for when this update will be available. The schedule for software updates can change for various circumstances.
Users are advised to be patient as Samsung works on resolving the issue and a new software update will be soon available with a fix.
For now, affected users can disable Edge Lighting+ to use Edge Lighting functionality. While this is not a permanent solution, it allows users to continue receiving notifications until the official fix is released.
If your Samsung phone’s home screen is freezing or rebooting after updating to One UI 6.1.1, you’re not alone. Many Samsung users are facing issues where their home screen is not functioning properly. This problem is particularly frustrating for people as it hinders a good user experience.
One of the reasons for crashing or freezing is that changing or disabling system apps through development mode or certain apps might affect the Home screen on your Samsung smartphone. When essential system components are altered, it can cause instability.
Fortunately, Samsung has shared a solution for this issue. To address and potentially resolve it, users can try resetting the app settings.
Here’s how you do this:
- Navigate to the device’s Settings menu.
- Go to the ‘Apps’ section.
- Tap the three vertical dots located at the top right corner of the screen to open more options.
- Select ‘Reset app settings’ from the dropdown menu.
It is important to note that resetting app settings will restore all app preferences to their default state. This means that notification settings and default app choices will be reset. Users need to set these settings according to their preferences.
If the issue persists despite resetting app settings, or if you encounter any other inconveniences, you can contact the Samsung customer service call center at 1588-3366. The support team can provide expert guidance to help resolve the problem effectively.