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How to fix poor signal, mobile data or calling issues in Samsung phones
If your Galaxy phone is experiencing low signal or even no signal at all, you may be unable to connect to the internet, and its ability to make or receive phone calls may be limited.
At peak times or in busy areas, towers may become overloaded, slowing down mobile data access. Make sure you verify your account is in good standing and service is active with your carrier.
Some carriers may slow data access once you have reached a certain limit, or data may be slower in certain areas. Contact the carrier to learn more.
If you’re facing these issues, then you are in right place, below you can check the options to solve these problems.
Fix 1
Common fixes for low or no signal on phone
Verify the account and services.
- Make sure your account is active and you haven’t reached any usage limits.
- If you have recently made any changes to your service, such as switching carriers or upgrading your plan or phone, contact your carrier to make sure everything is correct on their end.
Check your coverage.
- Some features of the nearby landscape, such as trees and buildings, can interfere with your phone’s reception, and this can vary by carrier.
- You may also be outside your carrier’s coverage area, or they may be experiencing an outage.
Reboot your phone.
- A reboot will close all running apps, and force the phone to reconnect to the towers.
Check common settings.
Swipe down from the top of the screen to open the Quick settings panel and make sure the following are set properly:
- Airplane mode should be disabled
- Mobile Data should be enabled
- Turn off Wi-Fi Calling
Next, open Settings, and then tap Connections. Tap Mobile networks, tap Network operators and then tap Select automatically.
Remove accessories.
- Remove any third-party accessories and cases because they can interfere with the antenna, especially if it claims to boost the signal.
- Unplug anything that may be in the USB port.
Check the SIM card.
- Verify that the SIM card is correctly installed and not damaged.
- If possible, test with another active SIM card.
- While you have the SIM out, check the liquid damage indicator.
Fix 2
Reset network settings on a phone or tablet
Open the network settings.
- Navigate to and open Settings. Search for and select Reset network settings.
Reset the network settings.
- Tap Reset network settings again, and then tap Reset settings. Tap Reset to finish.
FIX 3
Perform a software update on a phone or tablet
The phone or tablet will show the last date that it checked for updates. To download an update, you must be connected to the internet.
Download updates manually.
- On your device, navigate to and open Settings, tap Software Update, and then tap Check for updates. Tap OK.
- After the update, your device will restart.
- You can also check for updates using Smart Switch.
- If your carrier is Verizon, swipe to and tap System updates, and then tap Check for system updates.
Make sure your device has enough space if you’re having trouble.
- Make sure the phone or tablet is connected to the internet and charged more than 50 percent before installing a software update.
- Some carriers require a Wi-Fi network connection and will not allow you to update using mobile data.
- If an error occurs during a software update and your phone or tablet keeps restarting.
- If your phone or tablet doesn’t have enough storage space, you can clean up your storage with Device care.
Check your phone or tablet after the update.
- If you were having issues before the software update, use the phone or tablet normally to see if the problem has been solved.
FIX 4
Reboot the phone or tablet in safe mode
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.
If the issues do not appear while in Safe mode, the problem is caused by a downloaded app and it should be uninstalled.
Reboot the phone or tablet in Safe mode.
First, open the Power menu:
- On phones with a regular Power key, press and hold the Power key until the Power menu is displayed.
- On phones without a dedicated power button, swipe down with two fingers from the top of the screen to open Quick Settings.
- Tap the Power icon at the top of the screen.
Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your phone in Safe mode. If you’ve entered Safe mode successfully, you’ll see Safe mode displayed at the bottom of the screen.
Check if the phone or tablet is still having the same problem.
Use the phone or tablet normally and see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.
- If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to step 3.
- If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to the factory setting.
Uninstall apps.
- One by one, uninstall any apps you downloaded just before your phone or tablet began having the issue.
- After uninstalling each app, restart the phone or tablet and see if it is functioning normally.
Reboot the phone or tablet normally.
- On phones with a regular Power key, press and hold the Power key until the Power menu is displayed.
- Tap the Power icon at the top of the screen.
Tap Power off to turn off the phone. Wait until the phone or tablet completely turns off, and then press the Power key again to turn it on. See if the issue has been resolved.
FIX 5
Perform a factory data reset on your phone or tablet
Before you reset the phone or tablet.
- Make sure to back up your phone or tablet. All data and settings will be erased.
- Write down the username and password for the account that you used to back up your data.
- If you have encrypted the SD Card inserted into your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.
Perform a factory data reset.
- Navigate to Settings.
- Search for and select Factory data reset.
- Tap Factory data reset again and then tap Reset.
- You may need to enter your Samsung account password or Lock screen password. The phone or tablet will reboot.
Samsung revealed its Project Infinity, which aims to make your Galaxy devices safer against cyber threats. Android is vulnerable due to its open-source nature, making regular security updates necessary for your Galaxy phone’s security.
Project Infinity of Samsung is a classified operation, working on safeguarding Galaxy devices and users around the clock for safer operations. Samsung Newsroom has recently published a blog post, revealing insights from specialist meetings.
Cyber Threat Intelligence
Samsung’s Cyber Threat Intelligence (CTI) taskforce is a reconnaissance unit within Project Infinity along with the Red (RED), Blue (BLUE), and Purple (PURPLE) Teams, which go beyond lab conditions to identify real-world dangers.
- RED and BLUE perform proactive attack and defense functions, seeking out vulnerabilities and taking measures against them.
- PURPLE is a special operations unit that acts as both a sword and shield for specific critical areas.
It’s worth noting that Samsung has deployed RED, BLUE, and PURPLE teams in various countries including Vietnam, Poland, Ukraine and Brazil. CTI is dedicated to identifying potential threats and stopping hackers from taking control of your device.
“Once we spot these kinds of threats, we collaborate with developers and operators to lock everything down for preventing attacks,” said Ranger, a CTI member.
Samsung Security Updates
Earlier this year, Samsung announced it to support flagship Galaxy devices for seven years. The new policy applies to all flagship Galaxy devices launched after the Galaxy S24 series. It’s the longest software support offered by any mobile brand.
These updates mean customers can safely use their phones for longer. As cyber threats become more common than you think, security updates are much more crucial to safeguard your Galaxy from any potential threat of vulnerability.
Owners of select Samsung Smart TVs, monitors, The Premiere 7 & 9 projectors, or The Freestyle 2nd Gen can stream Call of Duty: Black Ops 6, Flight Simulator 2024 and hundreds of other games with Gaming Hub Xbox Game Pass.
Call of Duty: Black Ops 6 and Flight Simulator 2024 are two of the most popular games of 2024. Thanks to Samsung Gaming Hub, you don’t need to download any of the Xbox Game Pass titles, no meaning no storage required – just jump in and play.
The company has also built an engaging gameplay experience designed by fans, for fans through The Six, challenging players’ knowledge and providing another way to interact with the world of Call of Duty: Black Ops 6.
Notably, Samsung’s Gaming Hub is available on a variety of Samsung screens. It includes the AI-powered 2024 TV lineup, monitors, projectors, The Premiere, and The Freestyle 2nd Gen projector, offering instant access to console-free gaming.
Anyone with a Samsung Smart TV will be able to use their remote to jump in and play. This way, Gaming Hub provides a co-branded experience, giving Call of Duty fans another way to engage with the franchise they love.
For starters: The Six offers daily trivia where players can answer a series of six questions in competition with other players around the world. Correct answers with the fastest response time will achieve higher scores.
Samsung could launch the Galaxy ixi-O AI Phone next year. The company has collaborated with LG Uplus to develop a custom smartphone. The device is said to feature Galaxy AI and LG Uplus’s AI call assistant ixi-O.
Sources citing KEDGlobal revealed that Samsung and LG Uplus working together to develop the Galaxy ixi-O AI Phone. It’s a big development in the smartphone industry, while the handset is highly likely to be Korea-limited.
Samsung fans are well aware of the Galaxy AI feature suite. ixi-O is an AI-powered digital assistant developed by Korean carrier LG Uplus. The company plans to enter the smartphone market, featuring its own-developed AI assistant.
The report indicates that Samsung and LG Uplus’ ixi-O AI Phone will launch as early as next year. The development project focuses on crafting a “real AI phone” that goes beyond simply integrating AI assistant services into a smartphone.
ixi-O comes with useful features such as AI call answering, detecting voice phishing in real-time, recording and summarizing phone calls and converting voice conversation into text – all within an on-device environment.
Image: ixi-O AI | LG Uplus Newsroom
Based on specifications, the Galaxy ixi-O AI Phone will be based on a Galaxy phone available globally. The design will match with a global Galaxy smartphone, but the software may be tweaked as per the carrier’s requirements.
A custom Galaxy phone isn’t shocking or impossible in South Korea. Samsung releases Quantum, Buddy, and Jump-branded phones in the market. The company collaborates with Korean carriers to bring these devices to mainland Korea.
The carrier introduced an on-device AI-powered ixi-O assistant earlier this month. LG Uplus will initially target its consumer base for the new AI Phone. However, the AI Assistant may be expanded to a broader audience across Korea.